This module provides detailed information about the accreditation process and standards. Navigating your way through this module you will find links to a number of business planning resources including a business plan specific for general practices which can be downloaded.
Other resources available include a link to a policy and procedure manual, information on how you can increase your practices income and business cases for employing a practice nurse. An area of interest also included as part of this module is a section on health promotion in general practice and men's health.
Have you ever wondered where to start with accreditation, particularly how to sort through the myriad of information to find exactly what you are looking for? As part of the SMART PRACTICE 2 program, ERGPA has sifted through the information to provide you with some helpful links and resources.
Practices are assessed against standards provided by the Royal Australian College of General Practitioners (RACGP). The standards are developed by the RACGP in consultation with GPs Australia wide. The Federal Government offers a PIP for accredited practices.
You will find the standards on the RACGP website at:
Accrediting bodies include AGPAL and GPA Accreditation Plus
System for following up of test results
Scheduling care in opening hours (RACGP)
Difficult patients fact sheet (RACGP)
Complaints form -RACGP
Incident report form
Patient feedback
General Practitioners qualifications fact sheet
Doctor’s Bag Fact Sheet
The Dandenong District Division of General Practice has developed a policy and procedure manual which is available from their website. The document contains a number of useful resources for practice managers and is updated regularly.
Dandenong Casey General Practice Association Policy and Procedure Manual
RACGP Practice, policy and procedures checklist
Cold Chain Management
Strive for five
Storage and administering
ERGPA would like to acnowledge the work of DDDGP in preparation of the document
Creating a high performing clinical team
Designing a new GP Clinic -Designing a Consumer Friendly Practice
Green clinics
The Australian Conservation Foundations new Green Clinic program assists doctors and practice managers to identify simple changes they can make in their clinics to save energy and water, reduce waste, and to help their patients and communities to live more sustainable and healthy lives.
Medical Observer -Green Clinics
Increasing practice income information
Do you find that your clinic is making enough money to pay it staff but feel that there is more potential to increase your practices income? Click the following links to find out how you can maximise your profits:
Calculating your cost per visit -Provided by AAFP 2004
‘Work smarter, not harder’ to safe your practice money
Fees, Rebates and MBS Items
The RACGP Kit titled -Private Billing: for you to understand, for you to decide, has been developed in response to RACGP members who have asked for advice on how to asses the value in, or prepare for the introduction of, private billing. You can download a copy of the kit from the websote link:
Business cases for employing Practice Nurses
Tired of not knowing where your clinic is headed as a business. Unsure of how to strategically plan for the future? ERGPA has developed a comprehensive business plan which can be downloaded and used as a basis for your clinics business planning. The plan is linked to the business modelling concepts developed as part of the Practice Health Atlas.
Business plan
Small business plan
To access free business plan templates, financial guides and marketing tips and tools and choose materials that are right for your business call 132215 or visit:
Writing a business plan - a template
” A Business Plan for your Medical Practice"has been developed to be used as a planning resource.
The GP Corporisation Kit developed by the Gold Coast Division of General Practice assists GPs to deal with the complex issues that must be considered when considering selling the practice.
GP Corporisation kit
The Business Advisory Services Guide has been designed by the Rural Workforce Agency of Victoria (RWAV) to provide a summary of practice support and business advisory services tailored to general practices across in rural Victoria.
The guide has been compiled using information available at the time of publishing and is intended to be a convenient resource providing the tools and information to assist GPs with succession planning.
Business Advisory Services Guide
Succession Planning Manual
Private Practice Manual
The essential guide to a successful practice
Have you ever wanted to improve your capacity to provide effective health education and promotion to increase your patients health outcomes.
ERGPA acknowledges the NEVDGP for the use of these documents
This model emphasizes the role of the GP as a manager of organizational systems rather than a medical practitioner. It assists GPs to identify systems that are in place and others that should be, includes an awareness-raising component and culminates in the development of a strategic Health Promotion Plan for their practice
Model of Practice support -with compliments NEVDGP
Part of the Practice Support Model, or used alone, the Health Promotion Plan has been designed as a tool for General Practice Management Teams pursuing a health promotion practice. It is a practical tool to assist GPs and Management Teams apply the principles outlined in the RACGPs “Putting Prevention into Practice: Guidelines for the implementation of prevention in the general practice setting”.
Practice Health Promotion Plan - with compliments NEVDGP
This article describes ways GPs as managers and clinicians may use a “whole of practice” approach to providing health care to men in their practice. It describes the systems and structures that can be put in place to facilitate an efficient and pro-active general practice. It also highlights ideas for ensuring general practices are welcoming to male patients.
Providing health care to men in General Practice -with thanks to NEVDGP